1. Introduction

The PonteFino Estates, where the terms “we”, “us”, and “our” are references to PonteFino Estates and all its subsidiary companies doing business under the PonteFino Estates name. The term “you” and its derivatives refer to customers, brokers, partners, employees, associates, and other stakeholders of PonteFino Estates.

By providing us with your data, you are confirming that you are over 13 years old.

PonteFino Estates are the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details:

Full Name of Legal Entity: PonteFino Estates
Email Address: info@pontefinoestates.com
Manila Head Office: 11/F Agustin 1 Building, Don Francisco Ortigas Jr. Road, Ortigas Center, Pasig City, Philippines.
Batangas Sales Office: Gov. Antonio Carpio Road, Gulod Labac, Batangas City, Philippines.
Cagayan de Oro Office: 2/F Rio Verde Bldg. Pontefino Estates, Fr. Masterson Avenue, Cagayan de Oro City, Philippines.

2. Principles of Our Privacy Policy

PonteFino Estates and its subsidiaries respect the confidentiality of Personal Data, value your data privacy rights, and are in compliance with R.A. 10173 or the Philippine Data Privacy Act of 2012. We strive to ensure that all Personal Data collected from customers, vendors, partners, employees, associates, and other stakeholders are processed in accordance with the following general data privacy principles:

3. What Data do we Collect

Personal Data means any information capable of identifying an individual. It does not include anonymized data.

We may process the following categories of personal data about you:

Communication Data includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting, or any other communication that you send us. We process this data for the purposes of communicating with you, for record-keeping, and for the establishment, pursuance, or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records, and to establish, pursue or defend legal claims.

Customer Data includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details, and card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases, and to enable publication and administration of our website, other online services, and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you, and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and grow our business and decide our marketing strategy.

Marketing Data includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws, and free giveaways, to deliver relevant website content and advertisements to you, and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business, and to decide our marketing strategy.

We may use Customer Data, User Data, and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interest which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data requires your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing. Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (e.g., to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at that time. We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@pontefinoestates.com

4. How we collect your Personal Data

We may collect Personal Data from you by providing the data directly to us (e.g., by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website and similar technologies. When you disclose to us the Personal Data of another person (e.g., your dependent, spouse, children, and/or parents), you attest that consent has been obtained from that person to disclose and process his/her Personal Data in accordance with this policy. If the Personal Data was provided by a minor or one who is not legally capable of entering into contractual transactions without parental or guardian consent, the parent or legal guardian shall be responsible for providing the consent as required under this Data Privacy Statement, and in correcting any information given or informing us that the information should be disregarded or deleted.

5. How we Secure your Data

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes if these can be achieved by other means, and legal requirements. In some circumstances, we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

7. Your Legal Rights

We respect your rights as a data subject, which the Philippine Data Privacy Act of 2012 (R.A. 10173) lists as follows:

1. You have the right to access the information we hold about you, subject to providing us with appropriate evidence of your identity. We may withhold personal data that you request to the extent permitted by law.
2. You can object to us using your data for profiling you or making automated decisions about you.
3. You have the right to port your data in a mutually acceptable format.
4. You have the right for your data to be erased by asking us to suspend, withdraw, remove or destroy your personal data if it is no longer necessary for us to hold the data for the stated purposes (including for appropriate legal purposes).
5. You have the right to lodge a complaint regarding our use of your data; but please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the National Privacy Commission.
6. You have the right to damages arising from inaccurate, incomplete, false, unlawfully obtained, or unauthorized use of your personal data.

8. Management and Security

PonteFino Estates Management is committed to ensuring that its Privacy Management Program is constantly reviewed, monitored, and enhanced. To that end, corresponding Compliance Officers of Privacy for our subsidiaries have been appointed to manage and safeguard the handling of your Personal Data in compliance with the Philippine Data Privacy Act of 2012 (R.A. 10173) and this Policy.

9. How to Contact Us

For comments, questions, or requests relating to this Privacy Statement, or complaints in relation to your rights under this Privacy Statement, you may email us at info@pontefinoestates.com